Get in Touch with Us
If you have any pre-sales or support queries please contact us via the form below and we will be happy to help:
- We want you to be happy so if you would like to return a product to us it must be unopened, unused and returned to us within 10 days of being received. If the product is in its original packaging, unused and is in resell-able condition we will refund your money (minus shipping costs).
- Due to hygiene reasons we cannot accept lingerie/costumes returned to us so please check the provided size charts before purchasing.
- Please return the articles in the original undamaged packing material. Packing material which is written on or covered with airway bills is not accepted. It is best to put the original packing into a larger cardboard box and fill it with shock absorbing material. This way you are keeping your right on guarantee and right on charge of the shipper when the parcel will be damaged during shipment.
- Parcels should be send to us ONLY after contacting us to record your returns request
- Accepted returns based on the guarantee will get a refund.
- The average time needed for accurate handling of the returns is about one week.